Cancel or change an appointment

four circles with star heart, people and arrow icons inside

Cancel or change an appointment

Around 1 in 10 hospital outpatient appointments are missed every year in England. Missed appointments can lead to worse patient care and waste NHS resources. 

If you are unable to attend, please let us know at least 48 hours before your scheduled appointment. This will allow us to offer this time to someone else in need. 

Please use the e-form below to cancel or reschedule your outpatient appointment. This form cannot be used within 48 hours of the appointment time - to cancel during the 48 hour period, please ring the service directly. 

Click here to open the form in a new window

 

Patients Know Best (PKB)

As of 20 May 2024, adults (aged 16+) who are registered with our patient portal, Patients Know Best (PKB), can send a request to cancel or reschedule an outpatient appointment via either Patients Know Best or the NHS App.

Requests to cancel or reschedule an outpatient appoint sent via PKB or the NHS App are monitored between 9am-5pm, Monday to Friday (excluding bank holidays).

Please note that a request to cancel or reschedule an outpatient appointment within 72 hours of the appointment time cannot be made via Patients Know Best or the NHS App. To cancel or reschedule an outpatient appointment within 72 hours of the appointment time, please call our Appointments Centre on 01924 541000 or phone the service directly if listed in the table below.

If you are not already registered with Patients Know Best, visit our PKB pages for more information about ways to register.

 

Please contact these departments directly

Please contact these departments directly

Pinderfields and Pontefract

Dewsbury

Orthotics - 01924 542969

Audiology - 01924 541520

Colposcopy - 01924 319216

Cardiology tests - 01924 541000

Dermatology follow ups - 01924 541000

Dermatology - 01924 541520

Diabetes follow ups - 01924 543844

Gastroscopy - 01924 319479

Fast track - 01924 546 272

Mental Health 

Haematology follow ups - 01924 541000

 

Obstetrics - 01924 541113

Ophthalmology (eye care) - 01924 541000

  

Physiology (Pinderfields and Pontefract) - 01924 541000

  

Rapid Access - 01924 541000

  

Therapies - 01924 541000

  

For Radiology (x-ray) please call 01924 512266.

Please note:

  • This is not a medical advice service. Medical advice can be obtained from your GP.
  • There are some appointments which cannot be changed using the above form. Please contact us on the telephone number on your original appointment letter or through switchboard 01924 541 000 and ask for the relevant department.