Patients Know Best

Patients Know Best (PKB) is our online patient portal that enables you to access personal health information relating to the care we provide to you, and is designed to improve your patient experience and access to NHS services and information.

PKB is a secure online system where your data is stored. Simply log in using any internet-enabled device, such as a smartphone, tablet or desktop computer. You can view your healthcare information such as hospital appointment information and appointment letters, as well as test results for Covid-19, full blood count (FBC), prostate-specific antigen (PSA) and diagnostic tests. The latter will be particularly helpful for patients with chronic conditions such as diabetes, as being able to access their own test results from PKB will help with the self-management of conditions.

Once you have signed up to the system, you will begin to receive some of your future correspondence this way, helping to keep your personal information securely in one place. You can also choose to provide access to your personal information on PKB to family, carers and health professionals. Don’t worry, this is your choice and you can also remove permissions at any time.

If you have been a patient at the Mid Yorkshire Teaching NHS Trust, you will receive an invitation to register for PKB by either email, SMS text message or posted letter.

Find out more about registering for PKB with an invite

Those patients who have registered with Patients Know Best will be able to view the following healthcare information that is relevant to their care:

• Hospital appointment information
• Appointment letters
• Covid-19 results
• Full blood count (FBC) results
• Prostate-specific antigen (PSA) results
• Diagnostic test results
• NEW Request to cancel and reschedule your outpatient appointment

We will be making more health information, test results and patient letters available in PKB on an ongoing basis.

You can securely access your outpatient letters and hospital appointments electronically via the NHS App.

The service, which is completely free, links your hospital information from Patients Know Best in the NHS App, allowing you to view your hospital outpatient appointment letters and appointment details.

Find out more about PKB integration with the NHS App

Patients Know Best (PKB) is a secure online space to view your hospital appointment information, appointment letters and a range of test results, with instant notifications when new information is made available.

• Your information available on any internet-enabled device, anywhere, anytime.
• The option (if you wish) to share this information with family, carers and health professionals.
• Paperless online access to your personal health information at the Trust.
• Environmentally-friendly, less paper means reducing the impact on the environment.
• Helps to lower postage costs for the Trust by reducing the number of letters sent, helping to focus budgets where most needed.

This service is free to our patients and is offered using the NHS-accredited Patients Know Best system. It’s part of our promise and ongoing commitment to give you more choice and control over your care. The service will allow you to:

View your medical information

• Appointment information
• Appointment letters
• Covid-19 test results
• Full blood count (FBC) results
• Prostate-specific antigen (PSA) results
• Diagnostic test results
• Request to cancel and reschedule your outpatient appointments

Record important medical information

• Allergies
• Medications you are taking
• Diagnosis information
• Data from wearable devices (e.g. glucometers or Fitbits)
• Other important paper documentation

Share and control access to your health record

• Share with a carer, family member or other health and care professionals involved in your care, e.g. your GP, pharmacist, at-home care provider or a paramedic during an emergency.
• Get access whether you are at home, in another part of the country or even abroad.
• Monitor who has access and control what parts of your records they can see.
• Consent to share information for research of your choice.

Sharing your medical information, including details of your diagnosis, allergies or the medication you are taking, can be critical for many patients, particularly if you have a long-term condition or any specific care needs.

Manage your health, treatment and communications

• Monitor and track symptoms
• Keep a health journal
• Exchange messages with your healthcare team
• Access resources tailored for you by your healthcare team

Our frequently asked questions (FAQs) include more information about registering for, logging in to and using PKB Patients Know Best FAQs

You can also watch this video about PKB

To understand more about Patients Know Best and how your data is protected, visit the PKB website.