Call4Concern
Call4Concern is a patient safety initiative for adult patients being cared for on one of our inpatient wards, Emergency Department, Same Day Emergency Care and Urgent Treatment Centre.
Call4Concern
Call4Concern is a patient safety initiative for adult patients who are being cared for on one of our inpatient wards, Emergency Department, Same Day Emergency Care and Urgent Treatment Centre. We believe patients and family members know when their condition, or that of a loved one, is changing for the worse.
You can contact the Call4Concern if:
- You are an adult (over 18) receiving care on one of hospital wards or departments at all three sites, or are a relative, friend or carer of a patient.
- You see a noticeable worsening in your clinical condition, or a loved one seems to be deteriorating.
- You feel a healthcare team has not recognised or responded appropriately to this deterioration.
The earlier we recognise when patients are becoming more unwell, the better their outcomes can be. Often relatives and friends recognise these early signs before the staff, which helps us to offer early intervention and improve patient outcomes.
Please note, this is a patient safety initiative only. To report concerns such as food, nursing care, discharge issues, extended waiting times, car parking etc, please speak to the ward staff.
You can also contact the Matron/Patient Advice and Liaison Service (PALS) if you feel your concerns have not been addressed.
About the service
Our Call4Concern service is run by our Deteriorating Adult Response Team (DART) 24 hours per day, 365 days a year.
DART is a team of nurses who are highly trained in the recognition and treatment of deteriorating patients, working closely with the multi-disciplinary team to achieve the best outcome for the patient.
If you have a clinical concern
If you have a clinical concern about yourself, your relative or friend, you should:
1. Speak to the nurse caring for you or your relative, the nurse in charge (identified by a red, Nurse in Charge badge), or the Ward Manager.
2. If you still have a clinical concern and do not feel the issue has been resolved and the patient is getting worse, please call Call4Concern on 01924 541680.
When calling, you will need to provide the patient’s name and what ward or area they are on, as well as what worries you.
What will happen following your call?
DART will aim to answer your call straight away but please be aware, they are a clinical service so may be with a poorly patient. In this instance, please call back.
The team will review any referrals which will include a review of the patient’s medical information. This could lead to a full assessment being performed on the ward. If required, DART will liaise with medical professionals during the assessment to ensure there is multi-disciplinary involvement.
Any referral to Call4Concern will be taken seriously, and at the time of referral, the team will identify the most appropriate way to discuss their findings with you.
Complaints or concerns
The Patient Advice and Liaison Service (PALS) ensure that patients, relatives and carers have someone to turn to for on the spot help, advice and information. The team help people access the Trust’s services, receive feedback about them and work to resolve any problems they have.
Please tell us about your experience through our online survey.