Celebrating National Admin Day - Jayshree | Blog posts

It's National Administrative Professionals Day on Wednesday 24 April, and in recognition of the fantastic work our admin and clerical teams do, we will be sharing case studies from colleagues across the Trust.

Overview of your current job

I work as a Centralised Waiting List Office Clerk in the Access, Booking and Choice Team. My role invovles:

• Book and manage waiting lists
• Answering patient queries and assisting with supporting any clerical support that may be needed
• Effective utilisation of theatre lists
• Making sure target dates are met with regards to cancer patients and 28-day breaches
• Co ordinating with individual consultants for urgent patients and theatre lists
• Dealing with cancellations and re scheduling of theatre lists

Please tell us about how you got here?

I worked in sales and logistics as a team leader before moving into NHS. Being a single mother, I knew the NHS would be good for me due to the flexibility, and being surrounded by good people has brought a positive change in my life.I have always been told that I am good with people and can emphasise whether face to face or over the phone.

How has your role developed since you started your career?

• I have built a good relationship with my colleagues and plastics consultants
• I have taken up more responsibilities due to shortage of staff 
• I am able to work independently and in a team
• I am able to work under pressure

What are the best bits about your role?

Teamwork and collaboration.

What advice would you give to someone wanting to do a similar role/career?

You have to be resilient, also come out of your comfort zone. No matter what you have to continue to persevere.

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